Customer Care Executive  

         

Key Responsibilities:

• Handle inbound and outbound service-related calls in a courteous and professional manner.
• Log and monitor customer service requests and complaints.
• Provide accurate information regarding products, services, warranties, and repairs.
• Schedule service appointments and coordinate with technicians.
• Follow up with customers to ensure issues are resolved and services are completed on time.
• Maintain proper documentation of all calls, requests, and feedback.

QUALIFICATIONS:

• Passed G.C.E. A/L; additional certifications in customer service or communication are a plus.
• Previous experience in a call center or customer service environment (especially in a technical or service related field) is preferred.
• Excellent telephone etiquette and communication skills in Sinhala and English (Tamil is an added advantage).
• Strong computer skills, especially in MS Office and CRM tools.
• Friendly, patient, and professional approach to customer interactions.
• Ability to multitask, work independently, and handle pressure.
• Age preference 20-30 years.
• School leavers also can apply.

WHY JOIN US?

• Competitive salary with performance-based incentives.
• Supportive and energetic work environment.
• Opportunity to work with a well-known brand in the industry.
• On-the-job training and career development opportunities