Specialist - Training (Contact Centre)  

         

Key Accountabilities

• Designing and conducting training sessions for the newly recruited contact center agents. 
• Ensure that the new hire training is conducted as per the process laid down 
• Provide the relevant process reports 
• Takes ownership of training projects assigned, including coordination of supplies, equipment, and training materials.

Requirements

• 1 year experience as a process/soft skill trainer. 
• Capability to deliver physical and virtual training sessions to newly hired contact center agents. 
• Having excellent communication skills. 
• The incumbent should be in the age group of 25-30 years