Assistant Manager - Training  

         

rincipal Accountability

• Manage training team and daily training activities- Attendance, Utilization, Dashboards 
• Conduct interviews to screen right skill set for the team. 
• Develop classroom agenda, timelines and content flow as necessary to deliver effective training to participants. 
• Review existing training materials and make revisions, as necessary, as per Instructional design. 
• Provide structured Feedback, counseling and guidance for new hires and existing trainers in the process. 
• Generate training reports 
• Conduct Training Need Identification exercise and a follow up training plan on a monthly basis 
• Ensure JKQ's are conducted on the floor on a fortnightly basis 
• Develop learning plan for bottom performers of the process and track improvement on a monthly basis 
• Contribute towards building an excellent training delivery team.

Having

• Excellent communication and presentation skills 
• Analytical skills Interpersonal skills 
• Coaching and counselling skills 
• MS office operating and typing skills

Experience & Qualifications

• Degree or Professional Qualification in HRM 
• Experience: Minimum 6 Years' experience. The incumbent should have experience in the field of Call center Training operations, managing a team of trainers under him/her. 
• L&D related qualification (CIPM, SLITAD or city & guilds)